Frequently Asked Questions

Once your merchant account is approved, which usually takes between 15 minutes and one business day, you will be able to accept cards as soon as you receive & plug in your terminal. If you are an E-Commerce merchant you will be able to start processing cards as soon as the account is approved.

Your Terminal and all equipment will be delivered to your door ready to operate. Simply plug the device into an electrical socket, and connect the terminal to your phone/ethernet line and you’re all set to go! Our terminals are shipped with simple to follow instructions in case you get stuck. Alternatively, our 24/7 Support team is ready and waiting to help you with any questions you may have regarding the installation or operation of your terminal.

A chargeback is when a cardholder disputes a transaction they don’t recognize or believe was done in error.

The most common claims for chargebacks are:

• Incorrect amount charged to the cardholder.
• Item not received.
• Items or services not as described.

It is important to note that the chargeback system is run by the card brands (Visa, MasterCard, Discover, American Express, etc.) and not OrangePay.

If you receive a chargeback notification via email or in the mail, please respond as quickly as possible. There are often limitations and if the response date has passed, you may be left with little recourse to dispute the chargeback. Let us know if you need any assistance with this process and we’ll be happy to assist.

We pride ourselves on Honesty, Integrity Consistency and Service. These values form the foundation of our company. When you sign up with OrangePay you can rest assured that you will be working with a company that is transparent and is here to support you. No catches. No fine print. No rate hikes after a period of time. We want you to embark on the OrangePay journey for life and that’s what is important to us!

Most OrangePay programs provides our merchants with next day funding. Just batch your payments and you will receive your money in your account the next business day.  Batching is a simple process that allows you to review the day’s charges and then submit! In the event that you desired program does not qualify for next day funding, your sales rep will advise you of the settlement time period.

A virtual terminal is an online portal that can be used as a backup solution for a standalone terminal or as its own processing solution.

With a virtual terminal, business owners with a merchant account will be able to process their customers’ credit card payments online from any computer or mobile device that has an internet connection. Our gateway solutions provide you with this service. Reach out today and one of our sales reps will advise you on the best virtual terminal solution for your business.

At OrangePay, we are always looking for fresh talent and people to join our winning team. We would love you to join our team of sales reps. We offer a one-of-a-kind residual program where your work ethic is the only limit to your earning potential. Call us today to sign up. We can’t wait to have you on the team!